Hurricanes - Help

Help

I have a general membership enquiry. Who can I contact?

Please contact our membership services team on member@hurricanes.co.nz or 04 389 0020.

I have a product &/or order enquiry. Who can I contact?

Please send your enquiry to us via email, member@hurricanes.co.nz.

I am selecting my entitlements & see a credit. What is this for & can I use it?

This credit is available for you to use within this shop and has been provided as part of your Membership.

How can I apply credit to my order?

You can apply your credits at checkout.

I cannot see my assigned credit. Who can I contact?

Please send an email to member@hurricanes.co.nz

Can I use credits for postage/shipping?

Yes, you can use your assigned credit to cover postage/shipping.

I have entitlement choices and credit. Can these items be included in credits & postage fees?

You can redeem your entitlements & available credits within the same order. You may also apply any credits to postage of your order.

Does credit get removed?

Your credit will remain in your account for the duration of the Membership season, if it is unused at the end of the season, it will be forfeited.

How can I personalise my own Membership items?

Selected items can be personalised with a name. Simply insert your required name/s within our product page(s) prior to adding your item/s to cart.

What are the delivery timings for my order?

Your membership items are made to order. For standard delivery, please allow 5-7 weeks for delivery. For express delivery option, please allow 10-14 working days for delivery.

I can see credit at the top of my screen however it’s not being added to my shopping cart. How can I proceed?

Available credits are not automatically added to your order. Please ensure you apply your credits at checkout to finalise your purchase.

Why can’t I see ‘ADD TO CART’ for various membership items?

For any item with multiple design options, please click on your preferred design. ADD TO CART button will then appear for you to proceed. Personalised items will also need an entry added.

I submitted my order however didn’t receive an order confirmation. What do I do?

Please go to Account Dashboard by clicking on your name in the top right corner. Here, you can view your recent order. Alternatively, please contact us via email member@hurricanes.co.nz.

I haven’t received my order yet. Who can I contact?

If your order has been sent you will have received a dispatch email, this email contains a tracking number and link. Please follow this link and input your tracking number to monitor your delivery. Please note if your parcel has had an unsuccessful delivery attempt/s, this will be returned to us for confirmation & re-sending out to you. Alternatively, please contact us via email member@hurricanes.co.nz and include your order reference number.

I received my delivery however there is an item/s that is missing/damaged. Who can I contact?

Please contact us via email member@hurricanes.co.nz and include your order reference number as well as any photos of your item/s you could share with us.

I’d like a refund. Who can I contact?

Please contact us via email member@hurricanes.co.nz and include your order reference number.